At k9wim, we take the privacy of every player seriously. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your own information.
These are the core principles that guide how k9wim handles your personal data across every touchpoint — from registration through to withdrawals.
k9wim only collects the personal information that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data for the sake of it.
All data stored on k9wim's servers is protected using AES-256 encryption at rest and TLS 1.3 in transit. Our infrastructure undergoes regular third-party security audits to ensure your data remains safe from unauthorised access.
We will never use your data for purposes beyond those stated in this Privacy Policy without your explicit prior consent. You can update your marketing preferences or withdraw consent at any time through your Account settings.
k9wim does not store your full JazzCash, EasyPaisa, HBL, or other banking credentials on our servers. Payment processing is handled by certified third-party payment gateways that comply with international financial security standards.
k9wim will never sell, rent, or trade your personal information to third-party advertisers or data brokers. Any sharing of data with partners is limited to what is required for our services to function — and nothing more.
Subject to our legal and regulatory retention obligations, you have the right to request deletion of your personal data. k9wim will process verified erasure requests within 30 days of receipt and confirm completion in writing.
k9wim ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our platform. We operate Pakistan's leading online casino and sports betting destination, serving players across Karachi, Lahore, Islamabad, Faisalabad, and all other cities with a secure, regulated, and transparent gaming environment.
This Privacy Policy applies to all data collected through the k9wim website at https://k9wim.com, any associated mobile-optimised interface, and all services, games, support channels, and features offered under the k9wim brand. It describes the categories of personal data we collect, the purposes for which we process that data, the legal bases on which we rely, the parties with whom we may share data, how long we retain it, and the rights you have as a data subject.
k9wim processes personal data in accordance with applicable international data protection principles and the requirements of our gaming licence. Where local Pakistani law imposes additional obligations regarding the handling of citizen data, we make reasonable efforts to comply with those requirements as well.
k9wim collects personal data only to the extent necessary to provide our services securely and in compliance with applicable regulations. The categories of data we may collect include:
| Data Category | Examples | Mandatory? |
|---|---|---|
| Identity | CNIC, full name, date of birth | Yes — KYC required |
| Contact | Email, mobile number | Yes — Account required |
| Financial | JazzCash ref, deposit history | Yes — Transactions required |
| Usage | Games played, session times, IP | Automatically collected |
| Marketing | Promotional preferences, opt-in status | Optional — consent-based |
| Communications | Chat logs, email records | When support is used |
k9wim collects personal data through the following channels:
k9wim processes your personal data under one or more of the following legal bases, depending on the specific processing activity:
k9wim uses the personal data it collects for the following purposes:
k9wim does not sell, rent, or trade your personal information. We may share your data with trusted third parties only in the circumstances described below:
k9wim engages carefully vetted third-party service providers to assist with specific operational functions, including KYC and identity verification, payment processing, fraud detection, cloud hosting, and customer support tooling. These providers process your data only on our behalf, strictly in accordance with our instructions, and are contractually prohibited from using your data for any other purpose.
When you make a deposit or request a withdrawal, your payment details are shared with the relevant Pakistani payment network (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or Raast) only to the extent required to complete that specific transaction. k9wim does not retain full payment credentials on its own systems.
k9wim may disclose your personal data to gaming regulators, financial intelligence units, law enforcement agencies, or courts where required to do so by applicable law, a valid regulatory direction, or a lawful court order. In such cases, k9wim will disclose only the minimum data necessary to satisfy the legal requirement.
In the event that k9wim undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer that materially affects how your data is processed, and you will be given the opportunity to close your Account if you do not consent to the new processing arrangements.
k9wim uses cookies and similar tracking technologies to enable core Platform functionality, improve user experience, and — where you have consented — support analytics and optional personalisation. The categories of cookies we use are as follows:
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from logging in to or using the k9wim Platform.
k9wim retains your personal data for as long as your Account remains active and for a defined period after Account closure, as required by our gaming licence and applicable anti-money laundering regulations. In general terms, the following retention periods apply:
On expiry of the applicable retention period, k9wim will securely delete or irreversibly anonymise your personal data, unless a specific legal obligation requires further retention.
As a k9wim player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team through live chat or at the email address provided in Section 14 of this Policy.
k9wim will respond to all verified data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We may need to verify your identity before processing a data rights request to prevent unauthorised disclosure.
k9wim employs mandatory age verification as part of the Account registration and KYC process. Any Account found to belong to a person under 21 will be closed immediately, all Bonus Funds will be forfeited, and any real-money balance will be handled in accordance with applicable regulatory guidance.
k9wim implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While k9wim takes all reasonable steps to protect your data, no system connected to the internet can be guaranteed to be completely secure. You should also take steps to protect your own Account — including using a strong, unique password and enabling 2FA — and notify us immediately if you suspect any unauthorised access.
The k9wim Platform may contain references to third-party services, such as the payment method portals for JazzCash, EasyPaisa, or your bank's internet banking interface, which you access when completing a deposit or withdrawal. Once you leave the k9wim Platform and enter a third-party website or application, that third party's own privacy policy governs the collection and use of your data. k9wim has no control over — and accepts no responsibility for — the privacy practices of third-party platforms. We encourage you to review the privacy policies of any third-party service you use in connection with your k9wim Account.
k9wim reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they affect the purposes for which we process your data, the categories of data we collect, or your rights as a data subject — we will notify you at least 14 days before the revised Policy takes effect. Notification will be provided through a notice displayed upon login to the Platform, or via an email to your registered address.
The date at the top of this page will always reflect the most recent revision. Your continued use of the k9wim Platform after the effective date of any amended Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with any revised terms, you should stop using the Platform and request Account closure before the changes take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how k9wim protects your information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way k9wim handles your personal data, please contact our support team through any of the following channels:
When submitting a data rights request, please include your full registered name and the email address associated with your k9wim Account so that we can verify your identity before processing the request.
Now that you know exactly how k9wim protects your data, explore our casino, cricket betting, and live games — all secured under the same privacy standards. 21+ only.