These Terms & Conditions govern your access to and use of k9wim's online casino, sportsbook, and all related services. Please read them carefully before creating an account or placing any wager on the k9wim platform.
A brief summary of the six most important areas addressed in k9wim's full Terms & Conditions. These highlights do not replace the full legal text below.
You must be 21 years of age or older to register and use k9wim. One account per person is permitted. Providing false registration information is grounds for immediate account termination and forfeiture of any balance.
All bonuses, free bets, and promotional credits are subject to wagering requirements. Attempting to abuse promotions through multiple accounts or coordinated betting patterns will result in bonus cancellation and potential account suspension.
k9wim processes transactions in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast. Withdrawals require completed KYC verification. k9wim reserves the right to request supporting documents before releasing funds.
Fraud, collusion, use of automated betting tools, exploitation of software bugs, and any form of money laundering are strictly prohibited. k9wim cooperates fully with law enforcement and financial authorities in all relevant jurisdictions.
k9wim provides deposit limits, session time limits, loss limits, cooling-off periods, and self-exclusion tools. Use of the platform implies acceptance of personal responsibility for your gaming activity. 21+ only — always play within your means.
Either party may close the account relationship. k9wim may suspend or terminate accounts that violate these Terms without prior notice. Any undisputed balance at the time of closure will be returned to the verified payment method on file.
For the purposes of these Terms & Conditions, the following definitions apply:
By registering an Account on k9wim, clicking "I Agree" during the registration process, or by otherwise accessing or using the Platform, you enter into a legally binding agreement with k9wim and confirm your unconditional acceptance of these Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated into these Terms by reference.
These Terms constitute the entire agreement between you and k9wim with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral.
If you are accessing the Platform on behalf of a legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
In addition to the age requirement, you represent and warrant that:
k9wim reserves the right to verify eligibility at any stage of the account relationship and to request supporting documentation. Failure to provide requested documentation within a reasonable timeframe may result in account suspension.
Each individual is permitted to hold only one active Account on k9wim. Opening or attempting to open multiple Accounts — whether using the same or different personal details — is strictly prohibited and constitutes grounds for immediate termination of all associated Accounts and forfeiture of balances held therein.
You must provide accurate, complete, and truthful information at the time of registration and must update your Account details promptly if any information changes. k9wim is not responsible for any losses arising from your failure to maintain current Account information. Providing false, misleading, or fraudulent registration data is a material breach of these Terms.
You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username, password, and any two-factor authentication codes. You must not share your credentials with any third party. k9wim will not be liable for any loss or damage arising from unauthorised access to your Account where such access resulted from your failure to protect your credentials. You must notify k9wim's support team immediately at [email protected] if you become aware of any unauthorised use of your Account.
Before processing any withdrawal from your Account, k9wim requires completion of KYC verification. This process may require you to submit one or more of the following: a valid government-issued photo identification document (such as a CNIC, passport, or driving licence), proof of address issued within the last three months, and proof of the payment method used for deposits. k9wim aims to complete KYC reviews within 48 to 72 hours of receiving all requested documents. Submission of fraudulent or altered documents is a serious criminal offence and will be reported to relevant authorities.
k9wim currently supports the following Pakistani payment methods for both deposits and withdrawals: JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, Meezan Bank transfer, and Raast instant interbank transfer. All transactions are denominated and processed in Pakistani Rupees (PKR). k9wim does not impose hidden currency conversion charges.
Minimum and maximum deposit and withdrawal amounts are specified on the Cashier page within your Account and are subject to change. k9wim reserves the right to modify transaction limits at any time with reasonable notice provided through the Platform.
Withdrawal requests are processed within 24 to 72 hours following approval of your KYC documentation. k9wim reserves the right to conduct additional security or fraud checks before releasing funds, which may extend processing times in exceptional cases. Withdrawals will be returned to the same payment method used for the corresponding deposit where technically feasible.
You may only deposit funds from a payment account that is registered in your own name. Deposits from third-party accounts are strictly prohibited. Any funds received from unverified or third-party payment sources may be confiscated and the associated Account suspended pending investigation.
k9wim offers a variety of bonuses and promotions to eligible players, including but not limited to welcome bonuses, reload bonuses, free bets, cashback offers, and seasonal promotions tied to events such as PSL matches. Each promotion is subject to its own specific terms and conditions, which are published alongside the relevant offer and are incorporated into these Terms by reference.
Unless otherwise stated in the specific promotion terms, all Bonus Funds credited to your Account are subject to a wagering requirement before they or any winnings derived from them may be withdrawn. The applicable wagering requirement multiplier will be stated clearly in each promotion's terms. Real money funds and Bonus Funds are treated separately in your Account; real money funds are used first in any wager unless specified otherwise.
k9wim reserves the right to withhold, cancel, or claw back any bonus or bonus-derived winnings, and to suspend or terminate the associated Account, where it determines — at its sole reasonable discretion — that a player has engaged in bonus abuse. This includes, without limitation: opening multiple Accounts to claim the same promotion, coordinating bets with other players to reduce risk while meeting wagering requirements, placing bets that do not reflect genuine speculative intent, or exploiting errors in bonus configurations.
Bonus Funds that are not used within the validity period specified in the relevant promotion terms will expire and be removed from your Account without compensation.
All bets and wagers placed on k9wim are governed by the specific rules applicable to each game or betting market, as published within the Platform. You are responsible for familiarising yourself with these rules before placing any wager. In the event of any conflict between these Terms and game-specific rules, the game-specific rules shall prevail with respect to the conduct of that game.
k9wim uses certified Random Number Generators (RNGs) for all virtual casino games. Live dealer games are operated by verified studio partners under controlled conditions with professional dealers. Game outcomes are final once confirmed by the Platform's system. In the event of a technical failure that affects the outcome of a wager, k9wim will investigate and apply a fair resolution, which may include returning the wager amount to the player's Account.
k9wim reserves the right to void any bet that was placed after a game, match, or event result had already been determined, or where the bet was placed using information not available to the general public at the time of placement.
The following conduct is strictly prohibited on the k9wim Platform. Violation of any of the below may result in immediate Account suspension, forfeiture of balance, and referral to appropriate legal and regulatory authorities:
All content on the k9wim Platform — including but not limited to the k9wim logo, brand name, website design, graphical elements, game interfaces, software, text, and data — is the exclusive property of k9wim or its licensed content partners and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes in accordance with these Terms.
You may not copy, reproduce, republish, distribute, transmit, display, or create derivative works from any k9wim content without express prior written authorisation from k9wim. Any unauthorised use of k9wim's intellectual property may result in civil and criminal liability.
To the fullest extent permitted by applicable law, k9wim's total liability to you for any claim arising from or related to these Terms, your Account, or your use of the Platform shall not exceed the total amount of real money deposits made by you in the 30 days preceding the event giving rise to the claim.
k9wim shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, even if k9wim has been advised of the possibility of such damages.
k9wim does not warrant that the Platform will be available without interruption, error, or delay. Scheduled and unscheduled maintenance, third-party outages (including payment network downtime), or force majeure events may affect Platform availability. k9wim will make reasonable efforts to restore service promptly but accepts no liability for losses arising from Platform unavailability.
k9wim collects, stores, and processes personal data in accordance with its Privacy Policy, which is available at k9wim.com/privacy-policy. By registering an Account, you consent to the collection and use of your personal data as described in the Privacy Policy.
k9wim will not sell your personal data to third parties. However, k9wim may share data with payment processors, KYC verification providers, fraud prevention services, and regulatory authorities where required by law or these Terms.
k9wim is firmly committed to promoting responsible gaming practices. The Platform provides a suite of tools to help you manage your gaming activity, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion. These tools are available directly within your Account settings.
If you believe your gaming behaviour is causing you concern, we encourage you to make use of these tools immediately and to contact k9wim's support team, who can assist you with setting restrictions or initiating a self-exclusion. Self-exclusion requests will be processed within 24 hours and will prevent you from accessing the Platform for the period selected.
k9wim complies with its obligations under applicable gaming regulations with respect to responsible gaming, including safeguards for players who display signs of problem gambling. For more detailed information, please visit our Responsible Gaming page.
You may request closure of your Account at any time by contacting k9wim's support team via live chat or at [email protected]. Upon closure, any undisputed real money Balance in your Account will be returned to your verified payment method within 5 to 10 business days, provided all KYC requirements have been satisfied. Bonus Funds are non-withdrawable upon voluntary closure unless otherwise specified.
k9wim reserves the right to suspend, restrict, or permanently close any Account at its reasonable discretion and without prior notice in circumstances including but not limited to: breach of these Terms, suspected fraud or money laundering, court order or regulatory directive, security concerns, or failure to comply with KYC requirements. In the event of termination due to a breach by you, k9wim reserves the right to withhold any Balance pending investigation and resolution of the relevant matter.
These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which k9wim holds its gaming licence. Any disputes arising out of or in connection with these Terms that cannot be resolved through k9wim's internal complaints procedure shall be referred to the dispute resolution mechanism specified by the applicable licensing authority.
Before initiating any formal dispute process, you must first submit your complaint to k9wim's customer support team, who will attempt to resolve the matter within 14 days. k9wim's internal complaints procedure is available upon request.
k9wim reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, k9wim will provide reasonable notice through the Platform — typically via a notice displayed upon login or an email to your registered address — at least 7 days before the changes take effect.
Your continued use of the Platform after the effective date of any amendments constitutes your acceptance of the revised Terms. If you do not agree with any amended Terms, you must stop using the Platform and request Account closure before the amendments take effect.
It is your responsibility to review these Terms periodically. The date at the top of this page reflects the most recent revision.
If you have any questions about these Terms & Conditions, wish to submit a formal complaint, or need assistance with your Account, please contact k9wim's support team through any of the following channels:
Please note that k9wim's email address is provided for informational purposes only and is displayed as plain text. It is not a clickable link. Please copy and paste the address into your email client to get in touch.
Now that you've reviewed the Terms & Conditions, explore k9wim's casino, sportsbook, and cricket betting markets. Secure, fair, and built for Pakistani players. 21+ only.